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Florida Nursing Home Guide

Agency for Health Care Administration (AHCA) champions accessible, affordable, quality health care for all Floridians. Agency for Health Care Administration (AHCA) champions accessible, affordable, quality health care for all Floridians.

How to file a complaint with the Department of Health (DOH) – We encourage patients harmed by Medical Malpractice and/or those who have complaints and concerns regarding medical treatment received contact the Department of Health Medical Quality Assurance Division and submit a complaint explaining the circumstances.  Complaint forms can be downloaded from the Department of Health Medical Quality Assurance by clicking here Enforcement, or you may request a form by calling (888) 419-3456 or (850) 245-4339.  Complaints should be mailed to:

Department of Health

Consumer Services Unit

4052 Bald Cypress Way, Bin C75

Tallahassee, Florida 32399-3275

How to Investigate Prior Medical Board ProblemsYou can start your investigation with the Florida Department of Health (DOH) by verifying the license of the care provider: Public Records License Investigation

Malpractice cases may or may not also involve a “Public Complaint” with the Florida Department of Health – Division of Medical Quality Assurance (“MQA”) and/or “Discipline on File” by the Medical Board.

Once the care provider’s license has been verified through the DOH website, you can check for additional information, including any “Public Complaints,” “Discipline on File,” and more detail regarding the care provider’s credentials:  Information regarding prior Disciplinary Actions and to requests to order copies of reports can be sometimes be found at: Historical Discipline Reports

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